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Evolving the Way Organ Donors and Recipients Globally Connect

UNOS partnered with Veracity to advance their customer experience; designing and implementing a service portal through ServiceNow that streamlines data workflow.

Design and Implementation of a Service Portal

The United Network for Organ Sharing (UNOS) is a non-profit organization that administers the only organ transplant system in the nation. Additionally, UNOS provides data services for its members, including transplant centers, Organ Procurement Organizations and Histocompatibility Labs. Veracity partnered with UNOS to redesign, develop and implement a new Customer Service Portal to enhance the user experience and streamline the workflow between their donor organizations and recipients. A hands-on discovery process allowed us to work closely with users and product owners through UX assessments and workshops to further learn and better understand their challenges, allowing us to develop customized ServiceNow components centered around primary users and their vital tasks. Realigning taxonomies enhanced findability and allowed users to intuitively access information. The enhanced experience increased efficiency, reducing data errors and enabling users to easily make updates to important records.

Services

  • User Research / Focus Groups

  • User Experience Design Services

  • Content Creation & Copywriting

  • Service Management

  • Process Automation

  • ServiceNow Implementation

  • User Research / Focus Groups

  • User Experience Design Services

  • Content Creation & Copywriting

  • Service Management

  • Process Automation

  • ServiceNow Implementation