Case Study|Service Management & Process Improvement


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Helping Tegna Rise to Succcess During a Corporate Split

During a Split with Gannett, Tegna Needed Help Defining, Managing and Improving their digital process.

Tegna is a Virginia-based media company that owns or operates 47 television stations and two radio stations in markets across the nation. Formed in 2015 when Gannett Company split into two publicly traded companies, Tegna comprises the broadcast television and digital media divisions of the former company. Tegna’s digital properties include Premion and G/O Digital.

Following the split from Gannet, Tegna was faced with the extraordinary challenge of rebuilding their IT infrastructure and shared services including the implementation a new instance of ServiceNow. Veracity stepped in to help them assess their business processes and provide solutions to ensure they were fully functional in record time.

Veracity Helped Tegna Fine Tune Their ServiceNow Platform.

We streamlined Tegna’s system, providing technical configuration of their new ServiceNow instance. Their ServiceNow go-live included user data integration with Okta and eight other stories. We also reconfigured the change management module workflow to meet Tegna’s new business requirements. Veracity helped Tegna optimize their instance of ServiceNow and configure their process, helping them account for all gaps created by the split from Gannet.


We helped Tegna meet their go-live date, fixing their ServiceNow production issues and enabling them to focus on more pressing issues. Not only did we fix Tegna’s ‘pre’ and ‘post’ go-live issues, we helped educate them on more advanced uses of ServiceNow.