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Modernizing the Store Experience and Reducing Total Cost of Ownership

We helped Dollar Tree and Family Dollar streamline operations to improve user experience across supply chain, financial management, and resource management.

Improving the way Employees Work

Dollar Tree’s mission is to be a customer-oriented, value driven variety store operating at a one-dollar price point. Having similar values, Family Dollar was acquired by Dollar Tree in 2015. Both banners run similar systems across a multi-tiered audience, store associates and store, district, regional and zone managers. Now operating over 15,100 retail stores in 48 states and five Canadian provinces, there was a need to address challenges so that total cost of ownership can be reduced, and user experience could be improved, and engagement increased. We captured detailed, prioritized requirements from the business, users and systems against the themes of reporting, task management, learning, getting help, communication and content management. We visualized the requirements into an experience that could be tested by end users and we performed a detailed, meticulous system and application audit. Outlining the purpose of each, we captured all inputs, outputs, API and batch integrations. We then developed recommendations for next steps, as well as a detailed architectural plan with expected results, outlining a build versus buy approach and total cost of ownership.

Services

  • Workplace Experience Strategy

  • Platform Selection

  • Tool Enablement

  • Enterprise & Solution Architecture

  • Roadmap Development

  • Workplace Experience Strategy

  • Platform Selection

  • Tool Enablement

  • Enterprise & Solution Architecture

  • Roadmap Development