ServiceNow Portal Enhanced to Improve Customer Experience

Dell EMC, a subsidiary of Dell Inc., provides an extensive portfolio of technologies across all areas of computing, networking and storage. Leveraging the ServiceNow platform, Dell EMC Managed Services delivers 24x7x365 monitoring and support for their enterprise customers. Given the complexity and sophistication of their products and services, a standard, out-of-the-box ServiceNow solution would not sufficiently address their clients’ needs. Dell EMC looked to Veracity to develop a bespoke ServiceNow solution to enhance their customer experience. Our team raised the bar, creating not only a compelling visual design, but also a streamlined navigation and improved search functionality which allows users to easily track their incidents, requests and performance data. The result was a true dashboard experience, entirely personalized for the end user and optimized for Dell EMC’s unique business requirements.