Service Management & Process Improvement

Modernize Business: Deliver Services, Better, Faster & Smarter.

The ServiceNow Platform: Enabling a Better Way to Work

Leveraging our ServiceNow Solution Practice services, our Certified Partner relationship, and our talented business process consulting team; we build and implement ground-breaking, forward-thinking solutions that bring the vision of Enterprise Service Management to reality.


We are helping companies create more modern and adaptable work environments by automating traditional manual, paper-based work functions, and/or multi-application touch point work functions into a seamless digital interface. Our solutions transform and evolve the way our clients do business today; and these fluid solutions are scalable and can be built upon to continue to transform business into the future.


Implementing a ServiceNow solution will benefit every department in your organization, from IT to Customer Service Mangement. It will transform the way your business runs, improve the service levels of your business units, and empower your employees. ServiceNow also brings an organized flow to work patterns and digitizes everything in the cloud, so your business can operate at lightning speed. Plus, everything happens within a user-centric, intuitive interface.


Automation isn’t the future, it’s happening now! Veracity gives you the tools and strategies to accelerate your business.

Focus Areas
  • Platform – Core Data / Integration Setup
  • ITSM – Incident, Problem, Change, Release, Request, Asset
  • Service Portal
  • Customer Service Management
  • Knowledge Management
  • Scoped Application Development

Automation means efficiency. Don’t just speed up your process, give it room to grow.

Workforce Automation Offerings

We offer a variety of Strategy and Advisory Services surrounding Service Management concepts, as well as end-to-end Platform Implementation Services including ITSM, Customer Service Management, Integrations, Custom Development, User Experience, Solution Architecture, and Managed Services support.

Veracity offers a wide range of strategy and advisory services to help organize and set the stage for successful enterprise-level modernization. Whether you need to build a business case, test for enterprise readiness, or create a custom application prototype, we can help build strategies and organize efforts around your ServiceNow goals. Our clients are set up for success from the start with pre-sales support and sizing, road mapping, and implementation planning. The goal of our strategy services is to unlock the power of the platform and set the stage and vision for success that goes well beyond IT.
We will help you move quickly and efficiently to implement ServiceNow in your organization. We also understand that every business is different, and we tailor our approach to meet your business goals. Our implementation services focus on quickly enabling customers on the platform and establishing an incremental delivery approach to functionality using an Agile- and Process-centric development methodology. No matter where you are in your implementation journey, we can help. We offer a Quick Start engagement that prepackages scope and customizations in order to quickly deploy your instance into production. This offering focuses on the core ITSM modules, but can add on modules to meet your business needs, including custom scoped appplications. Platform integrations are our specialty, whether implementing third-party plug-ins or building custom APIs, file imports, or custom development; our implementations empower your business.
Success starts with your people and helping them think differently about the way they work, reducing inefficiencies, streamlining processes, and accounting for either a lack of resources or lack of knowledge or training. That is why we involve key stakeholders in your organization early in the process for better adoption and acceptance of the platform. We help you effectively communicate and market the changes to get your employees excited about the launch of ServiceNow. We will also train and empower your employees, equipping them with the skills they need to more efficiently deliver services and increase productivity. We deliver real business results through a successful combination of people, process and technology.
Implementing ServiceNow is just the beginning. Our solutions are built to grow with your company, and we will help you continue to modernize and expand your ServiceNow integration and tackle enhancements, taking your investment to the next level. This means expanding product adoption, exploring new services, more customized solutions, upgrades and backlog development. Our service helps you consolidate, making your process leaner, your tech more powerful, and makes management more efficient long after implementation.

When you partner with Veracity to deliver your ServiceNow platform needs, you’re in great company. We have worked with some of the best brands in the world across Health Care, Financial Services, and Insurance. We work with clients of all sizes and are passionate about building the right solutions to meet your technology and business needs. Accelerate with automation from Veracity.